CIRCUIT CONSUMER GUARANTEE

8 CIRCUIT Services can be requested by parents, guardians, caregivers, school personnel, or any other concerned party. 

8 Service requests warranting the involvement of State consultant resources will generate a Service referral to the appropriate CIRCUIT Response Unit.

8 Requests for Services from any party other than school personnel will result in a follow-up telephone call from a CIRCUIT resource within 2 working days. Depending on the results of the follow up telephone call, additional information will be obtained from the local special education supervisor of record as filed with the ADE, Special Education Unit.

8 Requests for Services from school personnel will automatically generate an email to the local school, co-op, or educational program special education supervisor of record as filed with the ADE, Special Education Unit.

8 Service requests warranting the involvement of State consultant resources and for which sufficient documentation has been received from local school, co-op, or educational program will generate a Service referral to the appropriate CIRCUIT Response Unit.

8 After a request is generated as a CIRCUIT referral, the special education supervisor of record will receive an email informing him or her that a request is now a referral.

8 The email will make clear which Unit has received the referral and the date the CIRCUIT referral was generated.

8 The email will specify that a CIRCUIT Consultant will contact the special education supervisor of record within 72 hours to arrange an onsite visit which must be attended by the appropriate special education supervisor.

8 The email will further specify that during this 72 hour period, the local special education office should email or fax to an appropriate fax number or email account the following case documentation:

8     the most recent relevant portions of the IEP, including the face sheet and goals statement,
8     the most recent behavior plan,
8     the most recent medical evaluation, and
8     the most recent eye exam, if the case is Visual Impairment

8 An onsite visit will normally occur within 2 weeks of the time documentation is received by the consultant.

8 Requests for services that qualify for referral will be received by a CIRCUIT Consultant based on the following criteria.